Frequently Asked Questions FAQ

If for any reason you are not satisfied with your order, you can return the unwanted item within 7 working days from the date of delivery of the order (according to art. 44 of Law 7/1996, of January 15, 1996 on the Regulation of Retail Trade amended by Law 47/2002, of December 19, 2002)

Check that your return complies with all the following points before sending us the product:

- The material to be returned must be unused and in the condition it was delivered, i.e. with all its original packaging intact, manuals and accessories. It cannot be dirty or scratched.

- Customized products will not be accepted for return.

- If the material requested as a return is not available, the customer may request a refund. In this case, the amount paid for the product will be refunded minus the total shipping costs incurred.

- Shipping costs, both outbound and return, in case of return are borne by the customer except in the case of an error on the part of https://fanatichockey.com/en/.. It is not considered an error of https://fanatichockey.com/en/ to have advised a customer on the choice of a particular size or product.

- Shipments will only be accepted by means of transport companies such as Halcourier, Tourline, Seur, DHL, etc. We decline any responsibility for returns sent by ordinary mail.

- We will not accept a package in which a seal or seal has been pasted directly on the original box or packaging of the product.

- Fanatichockey.com does not accept returns carriage forward, unless you have authorized the customer in writing to proceed in this manner.

If all the above conditions are met,Fanatichockey.com will accept the return of the product, exchanging it for another one.

who pays the return postage?

If the exchange is the result of an error in the preparation of the order by our online sales service, all shipping costs are paid by https://fanatichockey.com/en/.. In this case it is mandatory that you contact our customer service (info@fanatichockey.com)

In all other cases https://fanatichockey.com/en/ does not support freight collect shipments. That is to say, in case the product or size chosen is not to the customer's liking, the return shipping costs will be charged to the customer.

The costs corresponding to the shipment of the new exchange material from our warehouse to the customer's home, are borne by the customer.

Warranties:

The warranty will always be the one provided by the manufacturer.

Defects or flaws due to incorrect use or handling of the material or wear and tear caused by normal use of the same, are not included in this warranty.

The decreases in the functionality of the articles, due to the limitations of conception of the same, are also excluded from the coverage of this guarantee.

Fanatichockey.com will act as an intermediary between the customer and the manufacturer to handle warranty issues.

Only in the event that the manufacturer certifies the manufacturing fault of a product, it will proceed to exchange the product.

To proceed with the return of the product to cover the warranty, the material to be returned must be in the condition in which it was delivered, i.e., with all its original packaging intact, manuals and accessories. Customized products will not be accepted for return.